Refund Policy

At Thromoney, we are committed to providing seamless and reliable digital payment services. This Refund Policy explains the terms and conditions for requesting refunds.

1. Eligibility for Refunds

Refunds may be requested in the following situations:

• Duplicate or incorrect transactions initiated through Thromoney services.
• Technical errors that result in failed or delayed payments.
• Cancellation of services before completion, if applicable.

2. Refund Process

To request a refund, please follow these steps:

• Contact our support team via Get in Touch within 7 days of the transaction.
• Provide the transaction details, including transaction ID and payment method.
• Our team will verify the request and process the refund accordingly.

3. Refund Timeline

Refunds will be processed as follows:

• Approved refunds will be credited to the original payment method.
• The refund process may take 5–7 business days depending on the bank or payment provider.
• Thromoney is not responsible for delays caused by third-party banks or payment gateways.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Transactions completed successfully and as intended.
• User errors such as entering incorrect payment details.
• Disputes arising due to external banking or third-party issues beyond our control.

5. Contact Us

If you have any questions or need assistance regarding refunds, please get in touch with our support team.

• Contact Number: +91 9826077277
• Email: pragatidigitalhr@thromoney.com
• Address: HIG-49, Rd No. 6, Shivaji Nagar, Bhopal, MP 462016